Support & Help Center

After creating your account, go to Company Settings to add your business information. Then navigate to Stores and click "Add New Store" to create your first location with address and contact details.

Start by creating categories that match your business (e.g., Electronics, Clothing, Home & Garden). Then add products with unique SKUs, names, and base prices. This organization helps with analytics and reporting.

Yes! You can import sales data via CSV files. The system will automatically create missing products during import. Make sure your CSV includes product names/SKUs, quantities, prices, and sale dates.

Our simplified system uses two access levels (Daily Sales or Full Access) plus store-specific access controls.

Team members submit join requests which you can review and approve in the Team → Join Requests section. Once approved, you can set their permissions using our 3-level system.

Yes! In the permission settings, you can select specific stores for each team member or give them access to all locations. This is perfect for businesses with multiple locations.

You can view sales trends, top-performing products, store comparisons, and custom date range analysis. All data can be filtered by store, category, or product and exported to CSV for further analysis.

Use the Sales → Add Sale form for individual transactions, or import multiple sales at once using CSV files. The system automatically calculates totals and validates data for accuracy.

Yes! You can export sales data, analytics reports, and product information to CSV format. Use filters to export only the data you need for specific time periods or stores.

Absolutely! The platform is fully responsive and works perfectly on smartphones, tablets, and desktops. You can add sales, view analytics, and manage your business from any device.

We support CSV (comma-separated values) files for importing sales data, products, and categories. The system includes validation to ensure data quality and will highlight any issues.

Yes! In Company Settings → Data Schema, you can configure custom fields, validation rules, and data types to match your specific business requirements.

We follow standard web security practices (hashed passwords, CSRF protection, role-based access). Enable HTTPS and backups in your deployment for best protection.

Ensure your CSV has all required columns (product, quantity, price, date), check date formats match your system settings, verify product names exist in your catalog, and remove special characters from numeric fields.

Check their permission settings: verify their access level, confirm date range permissions, and ensure they have access to the relevant stores. Contact an admin to update permissions if needed.

Check the selected date range, verify store and category filters are correct, ensure you have permission to view the data, and confirm sales data exists for the selected time period.